Legal

Terms of Service

Last updated: 15 October 2026

1. Introduction

These Terms of Service ("Terms") govern your use of Forbzy ("the Service"), operated by Forbzy Apps Ltd, a company registered in England and Wales (company number 17428802, registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ), trading as Forbzy ("Forbzy", "we", "us"). By signing up, paying the setup fee or clicking "I agree", you accept these Terms in full.

2. The Service

Forbzy provides a personalised hospitality management platform ("Hub") giving venues access to a suite of compliance, operations and learning tools. The Service includes:

A personalised Hub at your own web address (yourvenue.forbzy.com), opened with a login we create for you
Access to the apps in your plan. Some apps keep your information on your own device, some keep it in your own storage account (Supabase), and some open services run by other companies (see section 9)
One-off setup of your Hub and, if you choose them, the database apps
Ongoing access to your Hub for as long as your subscription is active

Some apps come with their own short terms (for example The Business Page). Those terms sit alongside these Terms. If they differ, these Terms apply.

3. Setup Fee and Timing

A one-off setup fee of £99 is charged before we build your Hub. This fee covers:

Building your personalised Hub with your branding
Creating your login(s)
Putting your Hub live at your own web address
If you choose the database apps, setting them up in your own Supabase account (see section 8)
Initial onboarding and walkthrough

We aim to have your Hub ready within 3 working days of payment. This is a target, not a guarantee. If you choose database apps, we start those once you have invited us into your Supabase account.

The setup fee is non-refundable once setup work has commenced.

4. Subscription, Payment and Other Costs

Once your Hub is live, we email you a link to start your monthly subscription. You are not charged the subscription until you start it using that link.

Unlimited — £19.99/month — every app in the suite, including every new release

Payments are processed securely by Stripe. By subscribing, you authorise recurring monthly charges to your payment method until you cancel. Prices may change. We will give you reasonable notice before a change takes effect. If a payment fails and is not put right, we may suspend your Hub login and take your Hub, and any apps we host for you, down until it is paid. Your own Supabase account and the data in it are not affected.

Costs from other companies. The Hub and the apps that keep data on your device need nothing else. The three database apps (SafePlate, The Business Page and The HR Manager) need your own paid Supabase account, which you pay Supabase for directly. At the time of writing that is about £20 a month for the first app and around £8 a month for each extra app. Supabase sets its own prices and can change them. These charges are separate from your Forbzy subscription and are not collected by us.

5. Cancellation

You may cancel your subscription at any time by emailing info@forbzy.com. Your Hub will remain active until the end of your current billing period. No refunds are issued for partial months.

When your subscription ends, we switch off your Hub login(s) and take your Hub down. Your own Supabase account, and everything in it, stays yours. We will also remove ourselves from your Supabase organisation when your subscription ends, unless you ask us to stay.

6. Plan Changes

Forbzy currently offers a single Unlimited subscription plan, giving access to every app in the suite. Should additional plans be introduced in future, any changes to your subscription will be communicated in advance and no additional setup fees will be charged for switching plans.

7. Your Login and Keeping It Safe

We create the login for your Hub and choose its first password, which we send to you. Keep it private. The Hub cannot yet change passwords itself, so if you forget your password or want it changed, email us and we will reset it.

Logins and Hub addresses are for you and your team only. Please do not share them, or the web addresses of individual apps, with anyone outside your business. Each app also has its own password, which you set and are responsible for keeping safe. We may suspend access if we reasonably believe a login or link is being shared outside your business.

8. Database Apps: Setup and Access

  How setup works: you create your own Supabase account on a paid plan, then invite Forbzy into it as an Administrator. We never ask for, or hold, your Supabase password.

You pay Supabase directly. If your Supabase plan lapses or your project is paused, the database apps will stop working. Forbzy is not responsible for Supabase's prices, outages or changes.
What our access means. While you have invited us, we can see and change things in your Supabase account, including the data in it. We use this only to set up, maintain, fix and support your apps. After setup we may keep this access so we can support your apps, until you remove us or your subscription ends (see section 5).
You stay in control. You can remove us at any time from your Supabase Team page, and we will remove ourselves if you ask.
Where the apps run. Each database app runs from a web address we host for you, and connects to your own Supabase account.
Staff information in The HR Manager. The HR Manager can hold personal details about your staff (such as home addresses, National Insurance numbers and bank details) and private notes written by your managers, which may cover sensitive matters such as performance, discipline or health. Personal details and private notes can be seen by the manager who entered them and by the owner. A manager can choose to share a private note with your other managers, who can then read it but not change it. You decide what to enter and who is given manager or owner access. You are responsible for having a lawful reason to hold it, for telling your staff what you keep, and for entering no more than you need. Because we can see the data in your Supabase account while you have invited us in, we do not open staff records or private notes unless that is needed to fix a problem you have reported to us.
Incident and employee records in SafePlate. SafePlate can hold an incident log (which can include a customer's name and details of an allergic reaction or injury) and employee records with documents, which can include health information. Within the app, only the owner and managers can see them. You decide what to enter and who is given manager or owner access, and you are responsible for having a lawful reason to hold it, for telling the people concerned, and for entering no more than you need. We do not open these records unless that is needed to fix a problem you have reported to us.
SafePlate's AI allergen assistant (optional). If you switch it on, it uses Google's Gemini service, through your own Google account and API key, to suggest allergens, dietary labels and translations from the recipe and ingredient text you give it. You pay Google for that account directly; it is separate from your Forbzy subscription, and Google's own terms apply. If your Google credit runs out or your account lapses, the assistant stops working until it is put right; the rest of SafePlate is not affected. Keep your key private: you add it to your own Supabase account yourself, and we never ask you to send it to us. Its suggestions can be wrong or incomplete. You must check them against your suppliers' specifications before relying on them. Only recipe and ingredient text is sent, never names, staff details or incident details. Use is limited per person per hour, and the assistant may not always be available.

You retain full ownership of your Supabase account and all data within it at all times. For any personal data in that account, you are the data controller. Forbzy acts solely as a data processor on your behalf for any access we have.

9. Other Companies' Services

Some tiles in your Hub open apps or courses run by other companies (for example, The Bar School runs on Mindsmith, and My Cocktail Book is an Apple App Store app). Those services have their own terms and privacy policies, and we are not responsible for them.

10. Data Ownership

All data you enter into your Hub and its apps belongs to you. Forbzy does not claim any ownership of your venue data. Where it is kept depends on the app. Apps that work on your device keep your data on that device, and Forbzy does not receive it. The three database apps keep your data in your own Supabase account, where you can export or delete it at any time. We hold only the limited details described in our Privacy Policy: your sign-up details, your client record and your login details.

11. What the Apps Are and Are Not

Forbzy's apps are tools to help you keep records and stay organised. They do not replace your own legal duties (for example on allergens, fire safety, hazardous substances, licensing or employment), and using them does not guarantee compliance or any particular inspection result. You are responsible for checking the information you enter and for meeting your legal obligations. Nothing in the Service is legal, employment, HR, medical, safety, financial, accounting, tax or payroll advice. The checklists, training and forms in The HR Manager are tools to help you organise onboarding, not a statement of what the law requires of you. The starter policy templates and quizzes in SafePlate are general examples: review and adapt them to your business before you use them. You remain responsible for the allergen information you give your customers, including anything suggested by SafePlate's AI assistant. Check any figures the apps produce before you rely on them.

12. Service Availability

We aim to maintain 99% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. We are not liable for losses arising from service interruptions.

13. Data Backup & Loss

While we take reasonable steps to ensure the reliability of the platform and its underlying infrastructure, we strongly recommend that all clients maintain independent backups of their important venue data. This includes allergen records, compliance documents, business data and any other information stored within your Hub.

Important: Forbzy accepts no responsibility for any loss, corruption or inaccessibility of data stored within your Hub, on your device or in your Supabase account, howsoever caused. This includes but is not limited to hardware failure, accidental deletion, third-party service outages, or circumstances beyond our reasonable control. Your data is stored on your own device or in your own Supabase account. We strongly advise you to familiarise yourself with Supabase's own backup and recovery options at supabase.com.

In the event of data loss, we will make reasonable efforts to assist with recovery where possible, but cannot guarantee restoration of any lost data.

14. Acceptable Use

You agree not to use the Service for any unlawful purpose, to attempt to gain unauthorised access to any part of the Service, or to transmit harmful or malicious content.

15. Limitation of Liability

To the fullest extent permitted by law, Forbzy's liability for any claim arising from these Terms or the Service shall not exceed the total amount paid by you in the three months preceding the claim.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by email. Continued use of the Service after notification constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18. Contact

For any questions about these Terms, please contact us at info@forbzy.com or visit forbzy.com.
Forbzy Apps Ltd, company number 17428802, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.